Good questions about commission-free ordering. Straight answers.
Still have something on your mind?
We're happy to help.
Pricing and costs
How much could I actually save?
It depends on the value of orders you move direct and the commission you currently pay. Use the calculator above with your own figures. It subtracts our £49.95 monthly subscription from the commission you could avoid. VAT, payment processing, delivery and other costs are not included.
Does zero commission mean there are no other costs?
Zero commission means we do not take a percentage of your direct orders. The £49.95 monthly subscription still applies. Ask us to confirm delivery arrangements and any other charges for your business before signing up.
Who processes card payments, and what does it cost?
Card payments are processed by Stripe. Stripe's own processing fees apply on top of our £49.95 monthly subscription, in addition to Stripe's published rates.
Is VAT added to the £49.95 subscription?
We're not currently VAT registered, so no VAT is added to the price today. If that changes in future, VAT would apply at the standard rate.
Getting started
Can I keep using my current delivery platforms?
Yes. Use your own app alongside the platforms you already use. Encourage customers to order direct next time using your branded flyers and cards. You can build direct orders at your own pace.
Do I need to be good with technology?
The app is designed to be easy to use. Customers browse your menu and place an order, and you can see order details in your dashboard. We can walk you through how it works in your free demo.
How long does it take to get set up?
Most takeaways are live within 5 days of signing up and connecting Stripe, our payment processor. We'll build your branded app, load your menu and get your STAR printer ready before you launch.
What help do I get to promote my app?
Your package includes branded printed flyers and business cards to share with customers. You can also send offers through your app. We will go through the launch materials and how to use them in your demo.
Contracts and your data
Am I tied into a contract?
There is no fixed-term contract. You pay a monthly subscription. We will explain the payment and cancellation arrangements before you get started.
What happens to my data if I cancel?
You can request an export of your menu, order history and customer data at any time. If you cancel, we delete your data within 90 days, or sooner if you ask us to.