Good questions about commission-free ordering. Straight answers.
Still have something on your mind?
We're happy to help.
Pricing and costs
How much could I actually save?
It depends on the value of orders you move direct and the commission you currently pay. Put your own figures into our savings calculator. It subtracts our £29.95 monthly subscription from the commission you could avoid. VAT, payment processing, delivery and other costs are not included.
Does zero commission mean there are no other costs?
Zero commission means we do not take a percentage of your direct orders. The £29.95 monthly subscription still applies (it's free in any calendar month with 100 or more orders), and your customers pay a small 50p platform fee per order at checkout, typically less than the service fees they pay on delivery apps. Ask us to confirm delivery arrangements and any other charges for your business before signing up.
Who processes card payments, and what does it cost?
Card payments are processed by Stripe. Stripe's own processing fees apply on top of our £29.95 monthly subscription, in addition to Stripe's published rates.
Is VAT added to the £29.95 subscription?
We're not currently VAT registered, so no VAT is added to the price today. If that changes in future, VAT would apply at the standard rate.
What's included in the £29.95 monthly price?
Your own branded ordering app, built around your menu, logo and colours, with unlimited direct orders. It also covers help getting the word out: flyer design and prints to get you started, free QR codes, plenty of digital materials and in-app offers.
Do I need an order printer, and what does it cost?
A printer sends incoming orders straight to your kitchen. It is available for a one-off £294.99, separate from the monthly subscription. We'll go through it with you in your free demo.
Is there a limit on how many orders I can take?
No. The monthly price stays the same whether you take five orders a week direct or five hundred, because we don't take a percentage of your sales.
Getting started
Can I keep using my current delivery platforms?
Yes. Use your own app alongside the platforms you already use. Encourage customers to order direct next time using your flyers, QR codes and digital materials. You can build direct orders at your own pace.
Do I need to be good with technology?
The app is designed to be easy to use. Customers browse your menu and place an order, and you can see order details in your dashboard. We can walk you through how it works in your free demo.
How long does it take to get set up?
Most takeaways are live within 5 days of signing up and connecting Stripe, our payment processor. We'll build your branded app, load your menu and get your STAR printer ready before you launch (the printer is a one-off £294.99).
What help do I get to promote my app?
Your package includes flyer design and prints to get you started, free QR codes and plenty of digital materials to share with customers. You can also send offers through your app. We will go through the launch materials and how to use them in your demo.
I run more than one takeaway. Can you help?
Yes. Get in touch and we'll talk you through multi-site pricing for your takeaways.
Contracts and your data
Am I tied into a contract?
There is no fixed-term contract. You pay a monthly subscription. We will explain the payment and cancellation arrangements before you get started.
What happens to my data if I cancel?
You can request an export of your menu, order history and customer data at any time. If you cancel, we delete your data within 90 days, or sooner if you ask us to.