Terms of service.
These terms cover using the Food Ordering Co marketing website and subscribing to the ordering platform. They don't cover orders placed by end customers with individual takeaways, which are a contract between the takeaway and its customer.
Last updated: 3 October 2026 · This policy is provided in English.
Who we are
Food Ordering Co is a UK-based, independently owned business. For questions about these terms, email hello@foodorderingco.com or call 033 022 38389.
Postal address: 33-34 Winckley Square, Preston PR1 3JJ
Using this website
This website describes the Food Ordering Co platform and lets you request a free demo. Content is provided for general information; it is not a binding offer, and prices or features shown here can change before an order or subscription is confirmed with you directly.
The ordering platform subscription
The Independent Plan is a rolling monthly subscription, currently £29.95 a month, with no fixed-term contract and no commission taken on your direct orders. We'll confirm the exact payment, billing and cancellation arrangements with you before you start, and those confirmed arrangements take priority over the general description here if the two ever differ.
Card payments are processed by Stripe, subject to Stripe's own terms and published fees. We are not currently VAT registered, so no VAT is added to the price today; if that changes, VAT would apply at the standard rate.
Your customers pay a separate 50p platform fee on each order, added at checkout; it is not deducted from your takings. There is no setup fee. A kitchen order printer is optional, at a one-off £294.99.
New customers who request a demo through our 3 months free offer pay nothing for the subscription for their first 3 months. We don't take card details to start and nothing is charged automatically afterwards; it becomes the rolling monthly subscription above only if you choose to carry on. Stripe's fees and the 50p customer platform fee still apply to orders during the free months.
Monthly fee waiver
The £29.95 subscription for a calendar month is waived if your app takes 100 or more orders in that month. The waiver is assessed month by month and covers the subscription only; Stripe's fees and the 50p customer platform fee still apply to every order.
Cancellation
As a rolling monthly subscription, you can cancel at any time by contacting us. Cancelling stops future billing; it does not refund the subscription fee already paid for the current billing period. You can request an export of your menu, order history and customer data at any time, and we delete your data within 90 days of cancellation, or sooner if you ask us to.
Acceptable use
You're responsible for the accuracy of the menu, pricing and business information you provide, and for handling orders placed through your app in line with your own legal obligations (for example food hygiene, allergen information and consumer law). We may suspend or withdraw the service if it's used unlawfully, fraudulently, or in a way that puts the platform or other takeaways at risk.
Liability
We provide the platform with reasonable care and skill, but we don't exclude or limit liability where it would be unlawful to do so, including for death or personal injury caused by negligence, or for fraud. Subject to that, our liability to you for losses arising from these terms or your use of the platform is limited to the subscription fees you've paid in the 12 months before the issue arose.
Changes to these terms
We may update these terms as the service develops. We'll tell existing subscribers about material changes before they take effect. The date at the top shows when this page was last revised.
Governing law
These terms are governed by the law of England and Wales, and any dispute will be handled by the courts of England and Wales.